Fix your major incident process before the next outage exposes it.
I help IT organisations handle high-severity incidents with more control, clearer communication, and stronger follow-through — while reducing repeat disruption through better problem management.
Snapshot
Major Incident Health Check
The problem
When incidents hit, most organisations fall apart faster than they realise.
The issue is rarely just tooling. It is usually unclear ownership, inconsistent escalation, weak communication, and poor operational discipline under pressure.
No clear ownership when major incidents hit
Escalation is slow, inconsistent, or unclear
Communication breaks down under pressure
The same issues keep coming back
Services
Practical consulting for high-pressure IT operations.
Straightforward support for organisations that need clearer control, stronger response, and fewer repeat service disruptions.
Major Incident Management
Bring structure, control, and clarity to high-severity incidents so teams respond faster and leaders stay informed.
Problem Management
Reduce repeat disruption with stronger follow-through, better root cause discipline, and practical service improvement.
Operational Leadership
Improve governance, communication, escalation, and decision-making during high-pressure operational events.
Core offer
Major Incident Health Check
A focused review of your current incident process with clear, practical recommendations you can act on immediately.
Who it is for
- ✓Incidents feel chaotic or inconsistent
- ✓Teams do not know who owns what
- ✓Communication breaks down under pressure
- ✓Repeat outages are damaging confidence
Approach
Simple, focused, and built for the real world.
No bloated slide decks. No vague transformation language. Just practical operational improvement that stands up when service impact is high.
01
Assess
Review your current incident and problem management approach, decision points, ownership, and operational pain.
02
Stabilise
Identify the highest-value changes that improve control, reduce confusion, and strengthen response under pressure.
03
Strengthen
Put in place a practical operating model your teams can actually use when service impact is high.
Credibility
Built around real operational pressure, not theory.
MIRAS is built for organisations that need a calmer, sharper, more controlled response to major incidents — and a stronger operating model behind it.
Focus areas
Contact
Let’s fix how your team handles serious incidents.
Start with a straightforward conversation about your current setup, where the pressure points are, and what needs tightening first.